Help before you buy
Choosing the right brush starts with the coating and the space you need to reach. Choosing a bulb starts with the cap, not its appearance. Our guides explain the checks that matter. If a product description does not answer your question, contact us with the product name and the job or fitting you have in mind. We can discuss catalogue information; we do not offer electrical installation, on-site surveys or professional paint specification.
Enquiries and response
Use the Contact form, email or telephone shown below. We aim to respond within two working days, Monday to Friday excluding public holidays. This is a response target rather than a guaranteed live-chat service. The website records a form acknowledgement but does not send an automatic email. Do not assume an urgent request has been read immediately; if a fitting appears unsafe, stop using it and seek qualified help.
Order support and complaints
Quote your order reference where available and describe the outcome you want. We can investigate delivery problems, discuss a cancellation, correct an address before dispatch where possible, or explain the returns process. We aim to acknowledge a complaint within two working days and provide a considered response within ten working days, or explain why more time is needed. Your legal rights are not conditional on using this complaint process.
Access and practical limits
There is no customer account, subscription or loyalty scheme. The cart is saved in the current browser session for up to 14 days; it is not a stock reservation. Our correspondence address is not a showroom or public collection point. If you need information in a clearer format or encounter an accessibility problem, tell us the page and the difficulty. We will try to provide the relevant product or order information another way.
Contact
COTHAM HARDWARE LIMITED · Company no. 12756988
10 Fountain Court New Leaze
Bristol, England, BS32 4LA
[email protected] · +441179735687