Where we deliver
We accept delivery requests for England, Scotland and Wales. We do not currently offer Northern Ireland, the Channel Islands, the Isle of Man or international delivery. Enter the delivery address and postcode at checkout; an address check is part of confirming the request. The company address shown on this site is a correspondence address, not a collection counter.
Charges and timing
Standard delivery is £3.95 per order, or free when the product subtotal is £40 or more. These figures are included in the request summary before submission. Dispatch is normally within two working days after we accept an order; allow an estimated three to five further working days for delivery. Working days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. We confirm availability and any material timing change before acceptance.
Receiving your order
Check the delivery address carefully. Tell us promptly if it changes; an address change after dispatch may not be possible. If an order has not arrived within the agreed time, contact us with the reference so we can investigate and agree a suitable remedy. Risk remains with us until you or someone you nominate receives the goods, except where you independently arrange a carrier not offered by us.
Damage or missing items
Keep the packaging where practical and tell us which items are damaged or missing. A clear description or photograph can help us resolve the issue, but your statutory rights do not depend on having a photograph or reporting within an artificial short deadline. We will discuss replacement, repair or refund as appropriate. Do not fit a damaged bulb or use a brush with a loose ferrule.
Contact
COTHAM HARDWARE LIMITED · Company no. 12756988
10 Fountain Court New Leaze
Bristol, England, BS32 4LA
[email protected] · +441179735687